INTRODUCTION

Welcome and thank you for choosing Jans Lifestyle for your Camper Van rental. To ensure
that all our customers receive the best possible experience we ask that you read our Terms
and Conditions fully.

DEFINITIONS

‘RENTAL AGREEMENT’ means the document read and signed by the hirer on collection
and return of the vehicle.
‘You / Your / Yourself / Hirer/ Driver’ means any joint renters and any authorised drivers
subject to the hire; or a person, firm, company renting the vehicle and includes any and all
Joint Renters identified on the Rental Agreement.

‘VEHICLE’ means the vehicle under hire as described under the heading ‘Vehicle’ under the
‘Rental Agreement’ and includes tyres, tools, accessories, living equipment and any other
special equipment, documents relating to the vehicle and any replacement or substitute
vehicle provided by Jans Lifestyle.

‘SECURITY DEPOSIT/LIABILITY’ means the amount payable by You in the event of
accident resulting in loss or damage. ‘Loss’ or ‘Damage’ means any loss or damage to the
Vehicle, including damage that is caused by theft of the Vehicle or any adverse weather
events that requires repair or replacement including assessment fees, towing, recovery and
reasonable storage fees.

‘Third-Party’ means another party that was directly involved in the incident that resulted in
loss or damage and You provide the name, licence, registration, address, telephone number
and name of insurer long with other reasonable requests to assist in any recovery or
settlement attempt. Third party can also refer to a Third-Party Insurer, Broker or other
Representative.

‘Travel Restrictions’ means restricted areas where the vehicles are not permitted to go or
mode in which they cannot be driven.

1 CONTRACTUAL RENTAL AGREEMENT

1.1 The Rental Agreement forms your Hire Schedule Contract (Agreement) and this
document must be read in it’s entirety and in conjunction with the T&Cs. Together this
documentation forms the Agreement between You and Jans Lifestyle.
1.2 To understand the T&Cs of this Agreement including all financial obligations, cover,
features and services, please carefully read the entire Agreement. This is a contract
between You and Jans Lifestyle. You are jointly responsible for acknowledging and
understanding the terms of this Agreement. This Agreement has been designed to be
written in plain language and if You have any questions regarding any content please
raise your questions with our employees.
1.3 Jans Lifestyle reserves its right to refuse any rental based on reasonable grounds and
may refuse any rental at its discretion.

2 PAYMENTS

2.1 All prices quoted and charged in the local currency of the depot.
2.2 Payment is only accepted by bank transfer.
2.3 Payment can either be made in full at the time of booking or where a deposit option is
offered, a 25% deposit is due with the balance required 28 days prior to pick up.
2.4 A reservation is only binding after it has been confirmed by Jans Lifestyle. Jans Lifestyle
terms and conditions and cancellation policy apply from this point onwards.
2.5 Vehicles will not be released without full payment being received.

3 HIRE RATES INCLUDE (UNLESS OTHERWISE STATED)

3.1 Local Sales Tax (eg. VAT)
3.2 Unlimited Mileage
3.3 Comprehensive Insurance for one named driver aged 23 – 75 and holding a full valid
driving licence for more than 2 years*
3.4 Full Breakdown & Roadside Assistance**
* excluding any insurance loading. Extra charges may be incurred if the driver to be insured
has a driving conviction or is in an occupation which is deemed high risk. These charges will
be passed onto the customer.
** Jans Lifestyle will supply full breakdown cover to cover any mechanical faults to the base
chassis of the vehicle. Any call out charges necessitated by the client through operator error,
e.g. a flat vehicle battery, will be the responsibility of the client.

4 HIRE PERIOD

4.1 ‘Hire Period’ refers to the dates agreed in the Rental Agreement.
4.2 Rental is charged on a per night basis.
4.3 Jans Lifestyle reserves the right to introduce a minimum rental period at any time.
4.4 Should You wish to extend the rental period, You must obtain authorisation from Jans
Lifestyle. Extensions are subject to the availability of the Vehicle. The extra cost of an
extended rental must be paid by bank transfer immediately on confirmation of the rental
extension. Additional days will be at the daily standard gross rental charge for the
Vehicle applicable at the time of the extension.

5 HIRER / DRIVERS

5.1 Driver(s) must hold a full valid manual driving licence for at least 24 months that entitles
them to drive a European category B vehicle or equivalent up to 3500kg GMW.
5.2 Drivers holding an automatic transmission licence only cannot drive any of our vehicles.
5.3 If the driving licence is not in the language of the country of rental or issued in the UK or
EEA or Switzerland, then an international driving licence is required. A certified
translation may be accepted depending on the country where the original licence was
issued.
5.4 If no suitable driving licence is shown at the time of pick-up, you can withdraw from the
Rental Agreement at your cost.
5.5 Age limits: Standard driver insurance is available on all vehicles for drivers aged 23-75.
Driver’s age must be declared at time of booking.
5.6 All drivers must be present for collection of the vehicle. No exceptions can be made.
5.7 All drivers must provide two separate forms of photographic identification on collection of
the vehicle otherwise hire will be invalidated i.e.: valid passport and driving licence.
5.8 Your driving licence must be at your current address. If not, then in addition to this we
require 2 alternative proofs of identification i.e.: a utility bill and bank statement dated no
more than 60 days old which has your name and current address listed.
5.9 If you have a GB driving licence, we require you to log in to the DVLA website and check
the counterpart of your driving licence. Your rental will be cancelled without refund if we
are unable to DVLA check your driving licence details.
5.10 If you have a Northern Ireland driving licence, we require both the photo card and the
paper counterpart.
5.11 You must declare at the time of booking if there are any endorsements on your
driving licence. Jans Lifestyle may not be able to provide cover for you to drive the
vehicle if you have certain endorsements imposed on your driving licence. Failure to
declare any accidents or driving convictions invalidates insurance.
5.12 Maximum of 3 additional drivers per rental.
5.13 Drivers are liable for any legal penalties (including, without limitation parking fines
and speeding tickets) incurred during the hire period. An administration fee of £45
applies to all penalties received by Jans Lifestyle.
5.14 We are unable to offer driver insurance under the following circumstances and any
bookings made in this respect will have to be cancelled: (a) Drivers under 23 and over 75
years of age (b) Drivers who have not held a full valid driving licence as outlined above
for at least 24 months. (c) Should any driver fail to present all of the correct
documentation and identification on collection of the vehicle or the documentation does
not meet the driver requirements set out in the terms and conditions, then Jans Lifestyle
will be unable to release the vehicle. No refunds will be given. (d) Drivers holding only an
automatic driving licence (e) Persons who have had their insurance declined and/or
renewal refused and/or special terms imposed and/or have had their insurance cover
cancelled or avoided by an insurer. (f) Persons who, whilst driving, have been involved in
more than one fault motor claim during the past 3 years. (g) UK drivers who do not
provide access to their driving licence counterpart. (h) Persons who have been
disqualified from driving for a period exceeding six months in the last three years or
drivers who have been disqualified for a period exceeding three months in the past year.
(i) Persons engaged in any of the following acts, occupations or professions if hiring in
the UK or Ireland i. Professional entertainment or theatrics if “in front of camera” ii.
Professional sport iii. Jockeys or in connection with racing of any sort iv. Undergraduates
or students under 25 years of age v. Service personnel born outside of the United
Kingdom if they have held their full driving licence for less than twentyfour months vi.
Courier services, express mail or parcel delivery if the vehicle is to be used for business
purposes vii. Fast food establishments (including food delivery) if the vehicle is to be
used for business purposes viii. Motor factors if the vehicle is to be used for business
purposes ix. Wholesale or daily newsagent deliveries if the vehicle is to be used for
business purposes x. General dealers or street and/or market traders if the vehicle is to
be used for business purposes.
On all cases, the insurance company has the final say

6 INSURANCE

6.1 Fully comprehensive insurance is provided by Jans Lifestyle through our insurers for the
driver(s) named on the rental agreement (provided all the personal information supplied
is correct). Named drivers are subject to the criteria outlined in section 5. Only persons
named on the Rental Agreement are insured to drive the vehicle.
6.2 The vehicle is insured for damage to the vehicle and the property of a third party but
does not include any personal insurance for the customer including death or bodily injury
to the driver nor does it cover any personal possessions.
6.3 No other hire insurance is acceptable for the rental of a Jans Lifestyle vehicle.
6.4 Travel Insurance – Jans Lifestyle strongly recommends that You take out Your own
Personal Travel Insurance.

7 SECURITY DEPOSIT AND LIABILITY OF THE HIRER

7.1 The hire is subject to a security deposit which covers both the liability of the hirer in the
event of any first incident or reported incident and the proper return of the vehicle in the
same condition as it was let out to the hirer. In the event of any additional incident(s), a
second security deposit will be required in order to continue with the rental.
7.2 The security deposit must be paid by bank transfer at least 24 hours prior to start of
booking.
7.3 In the event of any damage to the vehicle or third-party property, the hirer will be liable
for the excess amount attributed to the hired vehicle. For drivers aged 23-75, the security
deposit is £1000.
7.4 Security deposits are authorised in the currency of the hire depot.
7.5 Jans Lifestyle reserves the right to increase the security deposit.
7.6 The security deposit is fully refundable within 28 days of return of the vehicle provided
there are no outstanding claims or the following conditions: (a) This security deposit will
be used to fund any loss or damage whatsoever to equipment, fixtures, fittings, windows,
cleaning fees, tyres or negligent damage to the vehicle. (b) The security deposit will be
used to fund any cleaning fees. A nominated valeting fee of up to £50 will be charged
against the deposit if the vehicle is not returned with the interior in a clean condition. An
additional fee of £100 will be charged against the deposit if the toilet and waste tank are
not emptied and cleaned prior to the return of the vehicle. An additional fee of £200 will
be charged if it is found that smoking has been permitted in the vehicle. An additional
£60 will be charged if an unauthorised pet has been carried in the vehicle. (c) The
security deposit will be used to fund any refuelling costs arising from not returning the
vehicle with a full tank of fuel. (d) The costs of demurrage for the period the Vehicle is
unavailable due to repairs. Any demurrage recovered from any negligent third party will
be refunded to You upon its recovery. (e) The hirer agrees to pay Jans Lifestyle any
additional costs over and above the security deposit value should damages exceed the
security deposit value within 28 days of your hire.
7.7 The hirer irrevocably authorises Jans Lifestyle to deduct from the security deposit any
amounts due to Jans Lifestyle arising out of this agreement.
7.8 A £45 administration fee will be applied in addition to any costs to be deducted from the
security deposit.

8 EXCLUSIONS

8.1 The hirer accepts that the limitation of liability to the contractually agreed security deposit
does not apply to: (a) Damage caused to the RV where the terms of Rental Contract
have been breached (b) Any damage or loss caused by a negligent act/For damage or
loss intentionally caused by You; (c) Mechanical problems E.g. clutch/gearbox due to
driver negligence; (d) Replacement or repair of aerials, glass or wheels (e) Damage
caused due to use of incorrect or contaminated fuel (f) Missing wheel trims, tools or
spares; (g) For damages caused by neglecting proper operating procedures, e.g.
incorrect fuel type and quality, ignoring oil or coolant levels, air pressure; (h) Damage to
the underside of the vehicle or the roof, which includes the overhead “Luton” area is
deemed as gross negligence. Any such damage will be charged at a fixed cost of £2500
plus the full security deposit on the vehicle; (i) The theft of the vehicle if the keys are left
in the ignition or in or on the vehicle whilst unoccupied and the hirer shall be held fully
responsible for a replacement vehicle; (j) Damage caused to windscreen, mirrors and/or
tyre damage unless windscreen, mirror and tyre cover has been purchased and applies;
(k) For damage caused by the incorrect use of snow chains; (l) Damage caused to the
RV when using the RV in contravention of any legislation or regulation controlling
vehicular traffic (m) Damage caused by freezing/overheating e.g. unit not winterised, or
overheating of RV or systems, e.g. plumbing or water systems (n) Damage and
associated costs with recovery of a bogged vehicle (o) Damage caused due to a single
vehicle roll over
In these cases, You shall be liable for the full amount of damages. If You cause any
damage during the agreed usage period due to gross negligence, You shall be liable to
Jans Lifestyle for an amount commensurate to the severity of the negligence, up to and
including the full amount of the loss. The burden of proof that gross negligence has not
occurred lies with You.
Jans Lifestyle is entitled to withhold the security deposit, until your liability and the
amount of damage or loss has been finally determined.

9 TIMEFRAME FOR SETTLEMENT OF CUSTOMER LIABILITY CLAIMS

9.1 Jans Lifestyle shall use best endeavours to ensure that any money due back to the hirer
is released as quickly as possible, however third-party claims can take months or even
years to resolve. Jans Lifestyle cannot force the destiny of these claims, and the
Customer acknowledges that the handling of these claims is up to Jans Lifestyles’
insurers and the third party, whether they be insured or not.
9.2 Jans Lifestyle is entitled to withhold the security deposit, until your liability and the
amount of damage or loss has been finally determined.
9.3 Jans Lifestyle agrees to refund any security deposit as soon as reasonably practicable
after receiving the final resolution and payment relating to third party claims.
9.4 The hirer agrees to provide all reasonable assistance to Jans Lifestyle in handling any
claim including all relevant information and attending court to give evidence.
9.5 For information regarding outstanding claims or security deposit refunds, the guest
should contact info@janslifestyle.co.uk.

10 COLLISION DAMAGE WAIVER (CDW)

The COLLISION DAMAGE WAIVER (CDW) is an optional extra that reduces the
standard liability. This can be purchased at time of booking or on collection of the
vehicle.
10.1 Purchase of the CDW reduces the standard excess (depending on level purchased)
for the first reported incident or damage caused in a collision to either the vehicle or
third-party property.
10.2 Once an incident has occurred, CDW will be cancelled and the full security deposit
amount will be due for any subsequent incidents. A second authorisation will be required
at the time.
10.3 CDW is not available to drivers less than 23 years of age or over 75 years of age.

11 WINDSCREEN, MIRROR AND TYRE PROTECTION

Windscreen, mirror and tyre cover is an optional extra that covers replacement or repair
to windscreen, external mirror or tyre damage. This can be purchased at time of booking or
on collection of your vehicle. Windscreen, mirror and tyre cover is limited to 1 windscreen, 2
mirrors or 2 tyres after which normal replacement costs will be charged.

12 EXTRAS

12.1 Other chargeable extras include: (a) Camping furniture (b) Portable toilet & chemicals
(c) Pets (d) Car parking (e) Additional driver (f) BBQ/Firepit

13 VEHICLE COLLECTION AND RETURN

13.1 Collection and return of the Vehicle is to Jans Lifestyle, 41 Boucher Road, Belfast
specified at time of booking as set out under ‘hire period’ in the Rental Agreement
13.2 Collection of the vehicle is between 3-4PM unless otherwise agreed by Jans
Lifestyle and any additional premiums paid. The hirer should allow 1-2 hours in order to
complete all paperwork and demonstration of the vehicle.
13.3 One security deposit payment is payable by bank transfer at least 24 hours prior to
pick up. This covers standard liability, refuelling and cleaning deposit.
13.4 All drivers must be present on collection of the vehicle and must present their full
valid driving licence (as outlined in section 5 of these terms and conditions) and
additional proof of id/address. Photocopies will not be accepted. Vehicles will not be
released without this form of valid photo identification and funds for the security deposit
having already been confirmed as paid.
13.5 Jans Lifestyle will supply the Vehicle in a clean, safe and road worthy condition which
meets Jans Lifestyles’ quality assurance program along with all regulatory and
registration requirements and You acknowledge that: (a) The Vehicle was delivered to
You in a good operating condition and You agree to return the Vehicle without alteration
or addition, in the same condition, except for ordinary wear and tear (having regard to
the period of hire excluding windscreen or tyre damage) together with all tools, tyres,
accessories and equipment to the Return Location on the Return Date as specified in
Rental Agreement. (b) You inspected the Vehicle at the commencement of the hire and
agree that the Vehicle was in good operating condition and fit for the hire; and (c) The
Vehicle remains at all times the sole property of Jans Lifestyle.
13.6 Jans Lifestyle will make every effort to have your vehicle ready for collection at the
appropriate time, however, during busy periods there may be some delays which are out
of our control. Should this be the case, no refunds will be due to you and no extension of
your hire can be made as the motorhome will still be required to be returned in
accordance with the details set out in your rental agreement.
13.7 Return of the vehicle is between 10AM-12PM unless otherwise agreed and additional
premiums paid. The hirer should allow 1 hour to complete the return documentation and
check the vehicle.
13.8 The Vehicle must be returned undamaged, with a full tank of fuel, with an empty and
clean toilet cassette, empty waste water tanks (if applicable), a clean interior that is
completely free of mud, rubbish and pet hair, and in the same condition as it left the
depot otherwise charges will apply.
13.9 Jans Lifestyle reserves the right to charge a cleaning fee of up to £200 if the vehicle
is returned in an unclean condition.
13.10 The toilet cassette must be emptied and cleaned prior to the return of the vehicle, or
an additional £100 will be charged to the hirer/you.
13.11 The vehicle must be returned with the same amount of fuel equal to that at the time
Jans Lifestyle provided the vehicle. If the vehicle is returned with less fuel, the difference
will be charged at £2 per litre and a service fee of £30 will need to be paid.
13.12 The exterior of the vehicle does not require cleaning unless it is covered with excess
mud or dirt making it difficult for our team to see the return condition.
13.13 There are no refunds for early returns. Charges apply for late returns.
13.14 Late Returns – Jans Lifestyle must be notified immediately to prevent any prosecution
for driver(s) driving whilst uninsured. Late returns will be charged at one day’s rental cost
regardless of circumstances.

14 DRIVING IN MAINLAND EUROPE

14.1 Vehicles are permitted to travel outside of the UK or Ireland on agreement with Jans
Lifestyle and additional premium being paid.

15 CANCELLATION BY JANS LIFESTYLE

15.1 Jans Lifestyle reserves the right to cancel a reservation before, on or after the
commencement of hire as follows: (a) Hirer does not provide a valid passport/identity
card and driving licence as proof of ID. (b) If Named Driving Licence is not produced
or valid in accordance with stated conditions. (c) If a UK driver fails to provide access
to information on the counterpart driving licence. (d) Hirer fails to provide funds for
security deposit payment (e) Over occupancy of vehicle in accordance with the
provision of seatbelts. (f) The address on driving licence does not match billing
address where additional proof of ID is not supplied. (g) Due to operational issues
affecting rental fleet. (h) Hirer is in breach of any term in this agreement. (i) The hirer
obtained the vehicle through fraud or misrepresentation. (j) If any statement,
representation or warranty made by the hirer in respect to himself or additional
drivers is incorrect. (k) The vehicle appears to be abandoned. (l) In the event of any
damage to the vehicle regardless of fault. (m) The vehicle is not returned at the
agreed date or Jans Lifestyle reasonably believes the vehicle will not be returned on
the agreed return date. (n) Jans Lifestyle considers on reasonable grounds that the
safety of passengers or the vehicle is in danger. The hirer understands that in the
event of such termination or repossession that the hirer has no right to a refund or
any part of the rental charges or the security deposit.
15.2 In the event of cancellation, Jans Lifestyles’ liability is limited to the refunds of
all monies paid by the hirer. No compensation is available for additional
arrangements booked by hirer (e.g.: flights, concert tickets).
15.3 Jans Lifestyle reserve the right to amend our cancellation policy for certain
events.

16 CANCELLATION OR CHANGE BY HIRER

16.1 In the event of a cancellation by the hirer the following charges shall be
incurred: (a) If cancelled more than 28 nights prior to pick up: 25% of total hire cost
or booking deposit (whichever is greater) (b) If cancelled 28 to 14 nights prior to pick
up: 50% of the total hire cost (c) If cancelled 14 nights or less prior to pick up, or noshow: 95% of the total hire cost
16.2 Credit card and debit card charges are non-refundable.
16.3 No refund is available on any low-cost relocation deals.
16.4 In the event the hirer wishes to make changes to this contract with regards to
change their vehicle type, dates of hire or pickup/drop-off location requests should be
made in writing and agreed by Jans Lifestyle and the hirer. The following charges
shall be incurred: (a) Amendments to reservation dates, vehicle type or
collection/return location will be accommodated where possible and are subject to
availability and any increase in price. (b) No refund will be given on alternations
within 14 days of pick-up if the value of the hire for the new dates, pick-up/drop-off
location or vehicle type is of lesser value than the original booking. (c) If the pick-up
or drop-off location is altered within 14 nights of pick-up, a relocation fee may also
apply

17 RIGHT TO CHANGE OF VEHICLE

17.1 Vehicles are booked by vehicle category and not by make or model.
17.2 Acting reasonably, Jans Lifestyle reserves the absolute right to change your
vehicle type or its specification in the event of unforeseen circumstances such as
accidents, operational issues or other losses.
17.3 The hirer is not liable for any increased rental charges from the substitute
vehicle. The hirer is liable for any additional running costs pertaining to the substitute
vehicle.
17.4 In the event of a downgraded vehicle type, the hirer may be eligible for a
partial refund.
17.5 In the event of no alternative vehicle being available to you, Jans Lifestyles’
liability is limited to a refund of the hire charge. In all cases, no other refund will be
available including compensation for additional arrangements booked by hirer (e.g.:
flights, hotels, activities).
17.6 The substitution of an alternate vehicle due to unforeseen circumstances is
not a breach of contract and does not result in a refund, however a refund
entitlement will be provided by Jans Lifestyle where there has been a breach of the
contract giving rise to the right for a refund.
17.7 If You decide to rent a Vehicle of a lesser class than the one booked, You are
not entitled to a refund.

18 CAMPERVAN SYSTEMS

18.1 Prior to the collection of your vehicle, Jans Lifestyle carry out a full inspection
of all onboard components to ensure they function correctly. On collection, you will
be shown how each component operates and what to look for if a system fails during
the hire. Jans Lifestyle will do everything possible to resolve the issue without having
to return to the depot, however, this is not always possible, and Jans Lifestyle cannot
be held responsible should any loss of function happen and are not liable to refund
any monies nor provide an alternative vehicle. In the case of winter hire, Jans
Lifestyle cannot be held responsible in the event of any damage or inconveniences
caused by freezing conditions. This is the responsibility of the hirer.

19 HOLIDAY DISRUPTION COVERAGE

19.1 Should the hirer’s motorhome holiday be disrupted by a mechanical
breakdown/motorhome system malfunction (which does not extend to accident or
damaged caused by the hirer), for more than 48 hours after reporting to Jans
Lifestyle, the renter will be reimbursed up to a maximum of the gross nightly rental
rate for each night affected until the problem is rectified.
19.2 Failure of mechanical and motorhome systems which includes cabin
heating/hot water, water pump, shower, toilet, refrigerator, gas hob/oven must be
assessed by the depot or an authorised repairer.
19.3 Reimbursement is only possible when Jans Lifestyle has been contacted to
rectify the problem and the hirer cooperates to do so.
19.4 Failure to notify Jans Lifestyle acknowledges that the issues are of such a
minor nature that the hirer makes no claim for loss of time in respect to the rental.
Defects and repairs of radio/CD player, reversing camera, cruise control etc are
considered minor and are excluded from the Holiday Disruption Coverage.

20 USE OF THE VEHICLE

20.1 Prohibited use of the vehicle – Travellers. Only Persons identified in the
Rental Agreement as either the renter or authorised driver may drive the Vehicle.
Even when identified in the Rental Agreement, persons who must not drive the
Vehicle is; (a) anyone who provides a false, fake or counterfeit licence; (b) anyone
who has given, or for whom You have given, a false name, age, address or any
driver licence detail; (c) anyone whose driver licence is currently expired or has been
cancelled or suspended within the last two years; (d) anyone who is a learner,
provisional or probationary licence holder or has not held a full driver’s licence for
any class of Vehicle for at least two years; (e) anyone under 23 or over 75 years of
age; (f) anyone who uses or intends to use the Vehicle for illegal purposes; (g)
anyone whose blood alcohol concentration or level of drugs exceeds the lawful
percentage; and (h) anyone under the influence of or impaired by a drug, intoxicating
liquor or any other substance.
20.2 Prohibited use of the vehicle – Travel Prohibited use of the Vehicle is based
on both the safety of You and the preservation of our vehicles. Prohibited use
includes, but may not be limited to: (a) as a result of natural disasters, weather-based
events or other major circumstances; (b) for carrying persons for hire, gain or reward,
or to carry any inflammable, explosive or corrosive materials; (c) for pushing or
towing any vehicle, trailer, boat or other object unless authorised by Jans Lifestyle;
(d) for carrying any greater load and/or more persons for which the Vehicle is not
designed; (e) for racing, pace-making, speed trials, driving in a dangerous, wilful or
reckless manner; (f) for carrying illegal substances or product either for commercial
purposes, financial gain or delivery of such goods; and (g) driving the Vehicle in an
unsafe or unroadworthy condition; (h) driving the Vehicle on unsealed and non-public
roads; (i) driving the Vehicle on any and all unnumbered roads and highways; (j)
driving the vehicle other than in a cautious, prudent and normal manner or used in a
manner which could cause damage. (k) leaving with the ignition key in or on the
vehicle or unlocked while it is unoccupied (invalidates Insurance); (l) submersion in
water or in contact with salt water; (m) journeys into areas at war
20.3 I understand that Jans Lifestyle reserves the right at any time, at its sole
discretion, to restrict vehicle movements in certain areas due to adverse road or
weather conditions or any other reasonable cause.

21 BREAKDOWN AND VEHICLE MAINTENANCE

21.1 24-hour Roadside Assistance is provided under the hire contract.
21.2 All faults or damage must also be reported to Jans Lifestyle within 24 hours.
21.3 The hirer will take all reasonable steps to properly maintain the vehicle whilst
on hire including checking oil, coolant and AdBlue levels, tyre pressures and
batteries every 500 miles/kilometres.
21.4 The hirer must report to Jans Lifestyle as soon as possible, where the oil is
above or below the recommended level or the warning indication light is illuminated.
The hirer must add water/coolant to the cooling system and use a licenced mechanic
to perform any tasks necessary subject to the manufacturer’s specifications.
21.5 The hirer agrees to maintain the Vehicle to these conditions and acknowledge
that any mechanical damage occasioned as a result of Your failure to maintain the
Vehicle in accordance with this clause must be paid by You.
21.6 Jans Lifestyle understand that while on holiday the vehicle may require small
repairs. So as not to disrupt the road trip any further, if the damage was not caused
by the hirer, repairs up to £100 can be completed with authorisation from Jans
Lifestyle and will be reimbursed on production of a valid receipt. If repairs over £100
are needed, the hirer must obtain Jans Lifestyles’ authority before any work is carried
out.
21.7 Should the matter be of a more serious nature, Jans Lifestyle will make every
attempt to rectify the situation immediately. This will include contacting nearby
repairers, mechanics and other necessary suppliers to assist in addressing the issue
and direct the hirer to the nearest supplier when required.
21.8 The hirer will be liable for any costs associated with the incorrect use of fuel.
All Jans Lifestyle vehicles run on diesel.

22 RESPONSIBILITY WHEN AN INCIDENT OCCURS

22.1 In the event of any accident, loss or damage arising out of the use of vehicle
including damage to a third-party vehicle, the hirer will: (a) Notify Jans Lifestyle within
24 hours of the event (b) Obtain the names and address of third parties and any
witnesses and report the event to the nearest police station (c) Complete the incident
reporting form supplied by Jans Lifestyle (d) Not make any admittance of liability or
make a settlement offer to other parties (e) Assist Jans Lifestyle in handling any
claim arising from the event (f) Acknowledge that the excess or other amount due in
respect of any damage arising from an accident, loss or damage is payable at the
time of reporting the event and not at the completion of the rental period, regardless
of which party is at fault. (g) Will pay any costs relating to a change of vehicle as a
result of an incident regardless of which party is at fault. (h) Accept that no security
deposit/excess will be refunded until the claim is settled.

23 VIOLATION OF TRAFFIC LAWS AND REGULATIONS

23.1 Driver(s) are personally liable for all legal penalties and fees pertaining to any
traffic violation infringements under the current Road Traffic Legislation applicable in
the country of travel.
23.2 If any traffic violation infringements are presented to Jans Lifestyle for your
hire period which the hirer is liable for, Jans Lifestyle will charge to the hirer, the full
cost along with an administration fee of £45 for each infringement.

24 CONDITIONS OF HIRE

24.1 The company’s camper van rental agreement is the sole contract for hiring
the vehicle between Jans Lifestyle and the hirer(s), driver(s) and/or passenger(s).
24.2 The company takes no responsibility for any delay, loss, damage or injury that
a hirer might experience no matter how it is caused or by whom.
24.3 No refunds are payable on accommodation or other arrangements by Jans
Lifestyle where a hirer or passenger changes, cancels or seeks to vary this
agreement.
24.4 These conditions cannot be varied or altered or waived by any employee or
representative of Jans Lifestyle or by anyone providing services or facilities. The
company cannot be bound by any representative or statement unless it is confirmed
in writing by Jans Lifestyles’ management.

25 SMOKING

25.1 Smoking is strictly prohibited in or within 5 metres of the Jans Lifestyle
vehicles and a penalty fee of £200 will be imposed for smoking inside the vehicle to
cover the costs of sanitizing and cleaning.

26 PETS

26.1 All Jans Lifestyle vehicle types are pet friendly. Domestic pet dogs only may
be carried (maximum of 2 dogs) and only following express consent of Jans Lifestyle
and the additional premium paid. You are solely responsible for ensuring compliance
with the corresponding animal protection, carriage, vaccination and transit / entry
requirements. Cleaning costs incurred due to non-compliance or infringement of said
regulations and any loss of profit consequently incurred by Jans Lifestyle due to the
extended downtime required shall be borne by you.

27 VEHICLE ILLUSTRATION DISCLAIMER

27.1 Jans Lifestyle brochures, websites and advertising material contain only
representations of our vehicles. Pictures, illustrations, descriptions and
measurements of the vehicles may be different to the Vehicle offered to You due to
modifications and/or upgrades. Jans Lifestyle is not liable for any such variance.
28 EXCHANGE RATE/CURRENCY FLUCTUATIONS/REFUNDS
28.1 Transactions under this Agreement are conducted in the currency of the hire
location.
28.2 Due to exchange rate fluctuations, in some instances there may be some
variance between the amount initially transferred from your account and the amount
refunded. Any such variation does not entitle You to a refund.
28.3 Refunds by bank transfer including security deposit refunds can take up to 28
days.

29 COMPLAINTS

29.1 All faults or damage must be reported immediately to Jans Lifestyle or at the
latest on return of the vehicle. In the event that a complaint is not satisfactorily
resolved upon return, the hirer must inform Jans Lifestyle by email to
info@janslifestyle.co.uk within 14 days of returning the vehicle.

30 RENTAL COMPANY’S LIABILITY, EXPIRY BY LIMITATION

30.1 Jans Lifestyle bears unlimited liability for deliberate action and gross
negligence. In the case of simple negligence Jans Lifestyle is only liable for
foreseeable loss / damage typical of the type of contract concerned where there is a
breach of an obligation the meeting of which is of particular importance for the
achievement of the purpose of the contract (cardinal obligation). This standard of
liability also applies in cases of obstacles to performance at the time of the
conclusion of the contract.
30.2 The above limitations and exclusions of liability do not apply to claims based
on injury to life, limb or health or infringements of liberty.
30.3 Claims which are not excluded according to paragraph 4.6 but were only
limited in scope shall become statute-barred within a year of the end of the year of
the claim being created and the circumstances justifying the claim and the debtor’s
identity being disclosed to the creditor or the creditor, without gross negligence,
being considered to be aware of such circumstances or identity. With the exception
of claims for damages which are based on loss of life, physical injury, health hazards
or the loss of freedom and claims based on the product liability act, claims for
damages shall become statute-barred with no consideration being given as to
whether the creditor was aware of the circumstances and identity or, without gross
negligence, should have been aware of such circumstances and identity – within five
years of the end of the year in which the claim was created.
30.4 Jans Lifestyles’ Terms and conditions apply. These are provided at the rental
depot during pick-up and are published on our website.

31 PRIVACY

31.2 The hirer acknowledges and agrees to be bound by our privacy policy. See
website for details.

32 FINAL CLAUSE

32.1 Any alterations to the general rental conditions and supplementary agreements must
be made in writing by both parties to be valid. Third-party declarations shall be excluded
and in particular shall have no binding effect on the rental agreement between Jans
Lifestyle and you.
32.2 Should individual terms of this Agreement be ineffective or lose their effectiveness
due to later circumstances or should an omission emerge in this Agreement, the legal
effectiveness of the other provisions is not affected. The invalid contractual provision
shall be replaced or the loophole filled by an appropriate provision which comes as close
as possible to what the parties to the Agreement would have wanted, had they
considered the point.